92ph Privacy Policy – How We Collect, Use, and Protect Your Data

When you register for an account on 92ph, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, and mobile number. We also collect information related to your account activity, such as login timestamps, game history, deposit and withdrawal records, and any communications you send to our support team. Technical data is gathered automatically when you access the platform, including your device type, operating system, browser version, IP address, and general location data derived from your network connection. This technical information helps us maintain platform security, detect suspicious activity, and ensure a consistent experience across different devices commonly used by members in the Philippines. We may also collect information you voluntarily provide when participating in promotions or responding to surveys, which helps us improve our services and tailor offers to your preferences. All data collection is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

The personal information collected by 92ph is used primarily to create and manage your member account, process deposits and withdrawals in Philippine pesos, and verify your identity in accordance with applicable regulations. We use your contact details to send you important account notifications, transaction confirmations, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your activity data helps us personalise your experience on the platform, such as surfacing game categories you have previously enjoyed or displaying promotions relevant to your betting history. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Philippine members. If you have opted in to marketing communications, we may use your email address or mobile number to inform you about new promotions, seasonal offers, or platform updates — you can withdraw this consent at any time by contacting our support team at the email address listed in the footer. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

92ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification providers, and cloud hosting services — these partners are contractually bound to handle your data securely and only for the specific purposes we have authorised. In cases where we are required by Philippine law, court order, or regulatory authority to disclose member information, we will comply with such legal obligations and will notify you where permitted to do so. If 92ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share anonymised, aggregated statistical data with business partners or for research purposes, but this data cannot be used to identify any individual member. Any third party that receives your data is required to maintain appropriate security measures and is prohibited from using it for any purpose beyond what is strictly necessary.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 92ph platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure hashing and encryption methods. Access to member data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable data protection laws. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage members to use strong, unique passwords and to keep their login credentials confidential at all times.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account history may be retained for a minimum period as required by applicable financial regulations, even after an account has been closed. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly and remove or anonymise your personal data, except where retention is required by law or where we have a legitimate interest in retaining certain records for dispute resolution or fraud prevention purposes. You may contact our support team using the email address in the footer to enquire about the specific retention periods applicable to your account data. We review our data retention practices periodically to ensure they remain proportionate and compliant with current regulations.

As a member of 92ph based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You may also request corrections to any inaccurate or incomplete information in your account profile at any time through your account settings or by contacting our support team. Where processing of your data is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion of your personal data, subject to our legal retention obligations as described above, and to object to certain types of processing where you have grounds to do so. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team at the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe. For further information about how we handle your data, the FAQ page contains answers to common privacy-related questions.